Effective Date: June 28, 2025
1. How We Ship
All shipping details — including courier, estimated delivery time, and cost — are confirmed with you directly via WhatsApp before your order is finalized. We do not dispatch any order without prior confirmation.
2. Delivery Areas
We currently ship within [your region/country — please specify]. If you’re unsure whether we deliver to your location, ask us on WhatsApp before ordering.
3. Delivery Timeframes
Estimated delivery times are shared during the order confirmation on WhatsApp. Typical timelines are:
| Location | Estimated Time |
|---|---|
| Local / City | 1–3 business days |
| National | 3–7 business days |
These are estimates and may vary due to courier delays, public holidays, or high-demand periods.
4. Shipping Costs
Shipping charges are calculated based on your location and order size. The exact cost will be communicated to you during the WhatsApp confirmation before you commit to the order.
5. Order Tracking
Once your order is dispatched, we will share tracking information (where available) via WhatsApp.
6. Failed Deliveries
If a delivery attempt fails due to an incorrect address or unavailability, the courier may attempt redelivery or return the parcel. Additional shipping charges may apply for re-dispatch.
7. Lost or Damaged in Transit
If your order is lost or arrives damaged, please contact us immediately at febexstudio@gmail.com or via https://febexstudio.com/contact/ so we can investigate and assist.